Service excellence
Content on hospitality, delight and technical repertoire that elevates the guest experience.
✦ 10 years crafting high-end experiences
Leisure teams that raise the standard of your operation.
On-site and online training, talks and the original TR Magic program, for hotels, resorts, parks and leisure operations that want more engagement and service excellence.
10
years of our own methodology
On-site
+ online + hybrid
Nationwide
and international
Brands that trust Grupo Magic
The service
Training that turns into operational results
We train leisure, hospitality and tourism teams with the Magic methodology, combining hospitality, delight and technique to generate more engagement, integration and results.
From one-off training to an annual program of continuous growth, we design the content for the reality and pace of your team.
- On-site training at your hotel or resort
- Online training at the team's own pace
- Talks for events and conventions
- TR Magic, our original immersive program
Why Grupo Magic
Our own methodology, applied to your reality.
More engaged teams
Activities that boost integration, motivation and a sense of belonging in the leisure team.
On-site, online and hybrid
Formats adapted to your operation: on location, remote or combined, with the Magic methodology.
How it works
From the first conversation to the final delivery.
We understand the team
We map the level, goals and challenges of your leisure operation.
A tailor-made program
We build the content, format and workload for your team's reality.
Training and growth
On-site or online training, with follow-up and growth metrics.
In practice
Magic training in action.
TR Magic
The immersive program that brings all of Brazil together.
TR Magic is our original program that gathers professionals from all over the country to experience the Magic methodology of experience creation, leadership and innovation in leisure firsthand.
“Training teams means turning every interaction into a memorable experience for the guest.”
Grupo Magic · Magic Treinamentos
Frequently asked questions
Answering your questions.
How does the training work?
We offer on-site and online training for leisure, hospitality and tourism-hub teams, on topics such as service excellence, engagement, motivation and technical repertoire.
What's the difference between on-site, online and TR Magic?
On-site training happens at your hotel or resort; online training runs at the team's own pace; and TR Magic is our original immersive program that gathers professionals from all over Brazil.
Do you adapt the content to our operation?
Yes. Every program is designed to measure, starting from a diagnosis of your team's level and goals.
Do you operate throughout Brazil?
Yes, with nationwide operation and in international operations as well.
Let's talk
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